EDWARD J. WILKINSON
ABILITIES
I have six plus
years of relevant technical and managerial experience maintaining both a
network operations center
and
support for internal and external clients.
I am experienced with Windows NT/2000, routing, firewalls, switches,
hubs,
servers,
backup systems, and remote location support. I have had up to 8 technicians
working under my direct
supervision
both on site and off. I have handled Telco related issues such as new/existing
user punch downs, T1 related
failure
and voicemail. I have developed my problem solving and analytical skills
and now have the ability to handle diverse
issues
with multiple tasks simultaneously.
Network
Administration
·
Monitor daily activity using Nagios, MRTG, Snort, and Sitescope
·
Install and maintain company VPN solutions using Cisco 3030.
·
Installed configured multiple lan-to-lan connections to remote
sites eliminating need for frame connections.
·
Maintained company Checkpoint firewall
·
Troubleshoot network and user related problems including network
and VPN connectivity
·
Resolve hardware related network communication problems
·
Install and maintain LAN/WAN network hardware using Cisco 1700,
2500 and 3600 routers/switches and a Bay Networks Accelar layer three modular switch
·
Installation/configuration/maintenance of network backups via
Veritas software and StorageTek robotic hardware as well as TFTP for Cisco
routers
·
Provided local / remote network / workstation support
·
Managed a Team of Technicians Nationwide
·
Managed 500 remote users, 100+ in-house staff, 50+ client
systems
·
Microsoft Window 98, NT, 2000 and Office95, 97, 2000 proficient.
·
Novel 3 / 4x operationally proficient
·
Basic Linux/Unix functionality
·
Provided
local / remote network / workstation support
·
Managed
a Team of Technicians Nationwide
·
Managed
500 remote users, 100+ in-house staff, 50+ client systems
·
Microsoft
Window 98, NT, 2000 and Office95, 97, 2000 proficient.
·
Novel
3 / 4x operationally proficient
·
Basic
Linux/Unix functionality
PC Support Technician
·
Support
software suites and networking environment
·
Resolve
application and user support problems
·
Work
with other systems personnel to resolve system and network issues
·
Troubleshoot
software problems
·
Resolve
software issues that come from the help desk
·
Responsible
for supporting client/server applications.
·
Work
with users to provide over all support for PC hardware and software
·
Perform
installation and maintenance of operating systems and desktop software
·
Maintain
user documentation, procedures and libraries for installed products
·
Monitor
and track fixes and upgrades for PC/server
EXPERIENCE
Jan 1999 – Present MedQuist,
Inc Atlanta,
GA
Manager,
Network Administration / Technical Support Manager / NOC Center Manager
EDUCATION
1987 – 1992 State
University of West Georgia Carrollton,
GA
·
B.
A., Business Administration
1999 - 2000 Clayton
College and State University Jonesboro,
GA
·
Network
Technology Certificate
·
Studies
geared towards MCSE/CCNA
REFERENCES UPON REQUEST