EDWARD J. WILKINSON

edwilk@hotmail.com

 

ABILITIES


I have six plus years of relevant technical and managerial experience maintaining both a network operations center

and support for internal and external clients. I am experienced with Windows NT/2000, routing, firewalls, switches, hubs,

servers, backup systems, and remote location support. I have had up to 8 technicians working under my direct

supervision both on site and off. I have handled Telco related issues such as new/existing user punch downs, T1 related

failure and voicemail.  I have developed my problem solving and analytical skills and now have the ability to handle diverse

issues with multiple tasks simultaneously.

 

Network Administration

        Monitor daily activity using Nagios, MRTG, Snort, and Sitescope

        Install and maintain company VPN solutions using Cisco 3030.

        Installed configured multiple lan-to-lan connections to remote sites eliminating need for frame connections.

        Maintained company Checkpoint firewall

        Troubleshoot network and user related problems including network and VPN connectivity

        Resolve hardware related network communication problems

        Install and maintain LAN/WAN network hardware using Cisco 1700, 2500 and 3600 routers/switches and a Bay Networks Accelar layer three modular switch

        Installation/configuration/maintenance of network backups via Veritas software and StorageTek robotic hardware as well as TFTP for Cisco routers

        Provided local / remote network / workstation support

        Managed a Team of Technicians Nationwide

        Managed 500 remote users, 100+ in-house staff, 50+ client systems

        Microsoft Window 98, NT, 2000 and Office95, 97, 2000 proficient.

        Novel 3 / 4x operationally proficient

        Basic Linux/Unix functionality

        Provided local / remote network / workstation support

        Managed a Team of Technicians Nationwide

        Managed 500 remote users, 100+ in-house staff, 50+ client systems

        Microsoft Window 98, NT, 2000 and Office95, 97, 2000 proficient.

        Novel 3 / 4x operationally proficient

        Basic Linux/Unix functionality

 

PC Support Technician

        Support software suites and networking environment

        Resolve application and user support problems

        Work with other systems personnel to resolve system and network issues

        Troubleshoot software problems

        Resolve software issues that come from the help desk

        Responsible for supporting client/server applications.

        Work with users to provide over all support for PC hardware and software

        Perform installation and maintenance of operating systems and desktop software

        Maintain user documentation, procedures and libraries for installed products

        Monitor and track fixes and upgrades for PC/server


EXPERIENCE


Jan 1999 Present MedQuist, Inc Atlanta, GA

Manager, Network Administration / Technical Support Manager / NOC Center Manager

 

EDUCATION


1987 1992 State University of West Georgia Carrollton, GA

        B. A., Business Administration


1999 - 2000 Clayton College and State University Jonesboro, GA

        Network Technology Certificate

        Studies geared towards MCSE/CCNA

 

 

REFERENCES UPON REQUEST